Head of Customer Success & Accounts

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth.

What you'll do

- Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth.

- Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts.

- Establish the post-sales team, including segmentation, coverage design and hiring the first team members.

- Set and track gross and net revenue retention goals, and build renewal and expansion forecasts.

- Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring.

Requirements

What we're looking for

- Experience building a post-sales function at a respected, fast-moving technology company.

- Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts.

- Seven or more years of relevant experience.

Bonus points

- Prior work with engineering-led software offerings and with technically minded purchasers.

Benefits

Compensation and benefits

- Base salary: USD 230,000 to 290,000 per year

- Equity

- Annual performance bonus

- Health, dental and vision coverage

- Health savings and flexible spending accounts

- Paid parental leave

- Flexible time off

- Retirement plan

- Education and training budget

- Wellness budget

- Equity tax advisory

Location and work model

- Mountain View, CA or San Francisco, CA, United States

- Hybrid, 3 days in-office per week

- Full-time