Customer Success Manager

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Act as a go-to advisor for senior leaders across a portfolio of named accounts, driving account health, adoption and renewals. Lead executive reviews, partner with sales on expansion, and carry customer feedback and product value messages between clients and internal teams.

What you'll do

- Serve as a go-to advisor for senior leaders across an assigned portfolio of accounts.

- Monitor account health and adoption, flag risks early and lead recovery efforts before issues escalate.

- Lead periodic executive business reviews with senior contacts, presenting data-driven insights and clear recommendations.

- Work with sales to identify and develop expansion opportunities and share timely signals.

- Turn usage and performance metrics into clear business stories that support customer decisions.

- Speak credibly about how the product works and the value it creates in customer conversations.

- Relay customer feedback and adoption challenges to product and engineering teams, supported by data.

- Keep account records, risk flags and renewal forecasts accurate in the CRM.

Requirements

What we're looking for

- Track record of managing durable, senior-level client partnerships with large accounts in business software.

- Bachelor's degree.

- Skill in grasping complicated software and articulating the business gains it brings.

- Practical, working experience with AI productivity tools.

- Willingness to travel one to two days a month to customer sites across the United States.

- At least one year at a fast-growing startup, where you built or improved processes rather than following an established playbook.

Bonus points

- Experience in contact center software, conversational AI, or fintech.

Benefits

Compensation and benefits

- Base salary: $148K to $192K per year

- Equity

Location and work model

- San Francisco, California, United States

- On-site, 5 days per week in office

- Full-time