Junior Customer Support Specialist with Polish

Responsibilities:

• Delivering high-quality customer service to Polish-speaking clients
• Building and maintaining positive relationships with clients
• Responding to customer inquiries and resolving issues in a timely and professional manner (mainly via chat)
• Providing explanations and clarifications regarding customer complaints
• Monitoring financial markets and staying up to date with market developments
• Updating and verifying client information in the CRM system
• Collaborating with external XTB branches and internal departments

Requirements:

• Fluency in Polish and at least B2-level proficiency in English
• Willingness to work in a rotational shift system, including night shifts
• Ability to manage multiple tasks independently and set priorities effectively
• Strong communication, interpersonal, and negotiation skills
• Good knowledge of MS Office tools

Nice to have:

• Previous experience in customer support
• Knowledge of financial markets and understanding of XTB’s core business

What we offer:

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model (after the 3-month probationary period)
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more