Healthcare Account Manager

Why We Have This Role

How You’ll Find Success

• Stay curious and coachable, asking questions to understand customers' needs and deepen your healthcare and product knowledge.
• Balance long-term relationship-building with identifying growth and expansion opportunities within an existing book of accounts.
• Understand how healthcare organizations operate, including their quality and safety priorities, decision-making structures, and the needs of different stakeholders.
• Communicate confidently with executives, clinical leaders, quality directors, HR and marketing teams, and frontline staff.
• Stay highly organized while managing a large portfolio and competing customer priorities.

How You’ll Grow

• Clear, structured promotion path via Qualtrics’ auto-promotion framework and continuous Career Action Planning with your manager.
• Access to internal mobility platform Qmobility for additional growth opportunities.
• Skill development in business acumen, complex negotiation, and consultative selling.
• Opportunity to expand your healthcare expertise and deepen partnerships across strategic accounts.

Things You’ll Do

• Build and grow relationships with existing healthcare provider customers, taking a long-term, relationship-based approach to selling.
• Develop account strategies that identify customer needs and opportunities to expand into additional solutions.
• Lead discovery conversations, listen closely to customers' challenges, and position products that address those needs.
• Navigate complex sales involving multiple buyers and stakeholders across a healthcare organization.
• Deliver product demonstrations and explain the value of our solutions to both executive and operational audiences.
• Manage a large book of business, stay organized across competing priorities, and maintain momentum across multiple customer relationships.

What We’re Looking For On Your Resume

• 5+ years of sales experience, including 2+ years in a closing role, with evidence of growing and developing customer accounts.
• A working understanding of healthcare and the ability to navigate healthcare provider organizations, including conversations about quality, safety, and operational priorities.
• Experience navigating complex sales with multiple stakeholders and adapting your approach to different audiences.
• A consultative, problem-solving approach: you can connect what a customer needs with an appropriate solution rather than lead with a product pitch.
• Strong organization and prioritization skills for managing a large portfolio of accounts.
• Experience selling multiple products, a solution suite, or a platform is helpful. Your background does not need to be exclusively in SaaS or technology sales; what matters is your ability to navigate healthcare, manage complex sales, and build lasting customer relationships.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Competitive salary plus uncapped commissions and accelerators rewarding outstanding performance.
• 100% merit-based promotions, driven by results and impact rather than politics or tenure.
• Flexible hybrid work environment supporting jeans and dogs in the office.
• Catered lunches, quarterly team socials, winter and summer parties, and extensive Qualtrics swag.
• Private health insurance, annual Qualtrics Experience Bonus, wellness stipend to support your personal well-being and growth.