New York City, United States
Head of Customer Success
Raydar · New York City · United States
- Salary
- $170,000–$230,000 per year
- Contract
- Full time
- Occupation
- Customer Success Manager
Posted: 10/16/2026 · Last checked: 10/28/2026
Job description
Quoted in full from Raydar's job posting. Gavroche does not edit it.
About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.
What you'll do
- Manage a portfolio of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.
- Coach and lead a small team of deployment and technical specialists.
- Review and strengthen existing deployment and customer success playbooks so they become a more repeatable process.
- Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.
- Reduce churn by working proactively with customers to realize the value of their contracts.
- Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.
- Take over existing key customer relationships from technical leadership.
Requirements
What we're looking for
- Five or more years in a role accountable for large business customers and their ongoing relationships.
- Hands-on ownership of enterprise accounts within customer success or deployment work.
- Credibility and rapport with top-level leaders, so you can step into key accounts right away.
- Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.
Bonus points
- Some experience managing one or two direct reports.
- Background in solutions engineering.
Benefits
Compensation and benefits
- Base salary: USD 170,000 to 230,000 per year
- Equity
- Health, dental and vision coverage
- Commuter benefits
- Flexible time off
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time
From Gavroche data
Figures computed from live adverts on Gavroche; the job text above is the employer's.
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What customer success manager adverts in New York City state
Middle half: 110,000 – 200,000 USD a year; median 141,400 USD.
From 41 adverts by 27 employers that state a salary, annualised.
How customer success manager roles in the United States are worked
14% fully remote · 5% hybrid · 81% do not say
Of 65 adverts. An advert that does not state a work mode is counted as not saying, not as on-site.
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