Customer Success Lead

About the company

Our client is a healthcare company.

The role

Raydar is recruiting for this role on behalf of our client. Own strategic school partnerships while building the playbooks, metrics, and workflows of a customer success function.

What you'll do

- Manage school and district relationships and serve as a primary partner contact.

- Grow referrals by helping partners identify students who could benefit from services.

- Build success playbooks, health metrics, and dashboards.

- Automate repetitive workflows with AI tools.

- Coordinate with operations, product, growth, and clinical teams and help coach colleagues.

Requirements

What we're looking for

- 4 to 5 or more years of professional customer-facing experience in sales, customer success, or business development.

- Experience managing a high-volume book of non-enterprise accounts and owning growth or upsell goals.

- Early-stage experience building processes with limited resources.

- A bachelor's degree and strong relationship-building and communication skills.

- Ability to turn data into decisions and use AI to improve workflows.

- Interest in children's access to mental healthcare.

Bonus points

- Education technology, K-12, or school partnership experience.

- Experience spanning sales and customer success.

Benefits

Compensation and benefits

- Base salary: USD 110,000 to 150,000 per year.

- Equity: Competitive equity.

- A variable bonus of USD 10,000 to USD 20,000 is listed in addition to base salary.

Location and work model

- Hybrid with three days per week in the SoHo office in New York City. Relocation candidates are considered.