Director - Strategic Customer Success & Growth

About the Role

As the Director of Strategic Customer Success & Growth, you will serve as a key executive partner driving account retention, strategic expansion, and operational excellence across enterprise clients. In this high-impact leadership role, you will own client satisfaction both directly and by managing a team of Strategic Customer Success Partners. You will act as a trusted advisor to client C-suites—translating complex supply chain metrics into strategic growth opportunities, conducting regular site visits, and partnering closely with Operations to deliver game-changing logistics solutions.

What the Candidate Will Do

• Portfolio Strategy & Retention: Own retention, contract renewals, and commercial strategy across assigned accounts in close partnership with the Customer Success team
• Team Leadership & Mentorship: Hire, train, and empower a high-performing team of Strategic Customer Success Partners to deliver consistent, best-in-class service.
• Executive Advocacy & Relationship Building: Serve as the strategic voice of the customer across internal departments (Operations, Finance, Product, and Procurement) to build long-term executive trust.
• Strategic Growth & Cross-Selling: Identify retention risks and expansion opportunities, supporting solutions design and new business pipeline growth.
• Financial Ownership: Maintain direct financial responsibility and budgeting oversight for customer revenue, P&L performance, and margin targets.
• Customer-Centric Innovation: Connect client needs directly to Product Development through design partnerships to continuously evolve Uber Freight’s solution set.
• Travel: Travel to customer sites as needed (up to 50%).

Basic Qualifications

• High School Diploma or GED equivalent.
• 7+ years of progressive experience in supply chain, transportation management, or 3PL logistics.
• 3+ years of direct people management or team leadership experience.
• Proven track record of financial ownership (P&L, net revenue, or client cost-savings targets) for a managed book of business.
• Demonstrated executive presentation skills with strong experience delivering data-driven business reviews (QBRs/MBRs) to C-suite and senior leadership.

Preferred Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• Deep proficiency with productivity and data tools (Google Workspace, Microsoft Excel, Power BI, or Tableau).
• Solid understanding of project management methodologies and cross-functional execution.
• Proven ability to interpret complex supply chain data to drive actionable, continuous improvement recommendations.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.