Chicago, United States
Contact Center Team Lead - Outbound Collections - Hybrid
Enova International · Chicago · United States
- Salary
- $21.00–$23.00 per hour
Posted: 11/6/2026 · Last checked: 11/10/2026
Job description
Quoted in full from Enova International's job posting. Gavroche does not edit it.
About the role:
As a Contact Center Team Lead - Outbound Collections, your primary responsibility is to mentor and coach Outbound Collections Representatives to ensure success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness.
Responsibilities:
- Manage metrics, performance criteria, policies and procedures to improve representative's productivity
- Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
- Identify trends and recommend appropriate solutions to improve performance and promote engagement
- Support employee engagement with use of reward and recognition tools
- Assist with ad-hoc tasks and projects as required
Requirements:
- 3 or more years of contact center experience
- Strong leadership skills (Prior management experience is not a requirement for this role as it does not involve managing a team)
- Have relevant experience in the lending industry and/or loan operations
- Exhibit effective problem-solving skills
- Experience in analyzing data and utilizing it to inform decision-making
Compensation:
The budgeted hourly rate range for this position is $21.00 to $23.00. Actual rate will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
From Gavroche data
Figures computed from live adverts on Gavroche; the job text above is the employer's.
New openings in Chicago, by week
- 8/17/2026 95
- 8/24/2026 178
- 8/31/2026 152
- 9/7/2026 133
- 9/14/2026 172
- 9/21/2026 194
- 9/28/2026 173
- 10/5/2026 224
- 10/12/2026 197
- 10/19/2026 208
- 10/26/2026 204
- 11/2/2026 244
- 11/9/2026 39
2,213 openings over 12 weeks, by the week they were published.
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36 open.