Technical Support Specialist - Czech Market

Atlean World is an HR SaaS Consultant dedicated to fostering multicultural environments and enhancing the recruitment experience in multilingual markets.

Your Next Job, Without Boundaries! 🌍

We are excited to offer a rewarding opportunity in Lisbon, Portugal as a Technical Support Specialist focused on the Czech Market.

Why consider this Technical Support Specialist role?

• Experience living in the vibrant city of Lisbon with a diverse, multicultural community
• Represent a renowned global brand within the social networking and social hub space
• Accelerate your career growth in an international environment

What your daily activities will look like:

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payments, refunds, order tracking, and customer inquiries.
• Handle sensitive customer and client data in compliance with PCI and GDPR regulations.
• Communicate with customers, carriers/couriers, financial institutions, internal teams, and other stakeholders to resolve issues efficiently.
• Identify, analyze, and escalate complex cases when necessary, using internal knowledge bases and tools.
• Maintain high customer service standards and contribute to continuous improvement of the customer experience.
• Work collaboratively within a team environment to achieve project and operational goals.

Requirements

What qualifications and skills are needed?

• Fluent English communication skills (C1 level), both written and spoken.
• Ability to work with sensitive or classified information (advantageous).
• Strong time management skills and ability to perform under pressure and tight deadlines.
• High attention to detail and accuracy, recognizing the importance of small details.
• Able to work independently and make decisions with minimal supervision.
• Strong problem-solving mindset with a focus on customer-oriented solutions.
• Experience in back-office environments with a strong focus on customer satisfaction.
• Results-driven, with awareness of KPIs and a proactive, solution-focused approach.
• SAP and back-office experience is a plus; training can be provided if needed.
• Flexibility to support workload fluctuations, including occasional overtime.
• Strong team player, contributing positively to collaboration and team success.

Benefits

By joining this role, this is what you can expect:

• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities

Football tournaments, beach barbecues, surf lessons, and cultural events await! 

Make it your Next Job Without Boundaries! 🚀

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Get to know more about Atlean World👇

Atlean World is going to be your recruitment partner during the whole journey!

Guiding Your Odyssey with Atlean World:

Personal Touchpoint:

As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

Making it Happen:

Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

Your Next Job, Without Boundaries! 🌍