Customer Support Representative - Spanish

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle customer enquiries via phone, email, and chat in a professional and friendly manner

• Assist merchants with account creation, onboarding, and general account management

• Provide technical support for payment applications, card readers, and related accessories

• Resolve enquiries related to transactions, deposits, payment processing, and activity reports

• Support customers with product orders, logistics, and delivery-related questions

• Identify customer needs and recommend suitable products or services when appropriate

• Troubleshoot technical and operational issues to ensure a smooth customer experience

• Maintain accurate customer records and document interactions in internal systems

• Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction.

REQUIREMENTS:

• Fluent Spanish and English, both written and spoken

• Excellent communication and interpersonal skills

• Strong customer service orientation and problem-solving abilities

• Good technical aptitude and ability to troubleshoot basic software and hardware issues

• Comfortable using computers, digital platforms, and customer management systems

• Strong organisational skills and attention to detail

• Commercial awareness and ability to identify relevant upselling opportunities

• Ability to work independently and as part of a multicultural team

• Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage

• Willingness to work on-site in Lisbon

• Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00.

OFFER:

• Competitive salary package with Christmas and holiday allowances

• Meal allowance of €7 per working day

• Health insurance from the first day of employment

• Comprehensive 10-working-day training programme

• Company-provided accommodation option for eligible candidates

• 22 days of annual leave in accordance with Portuguese labour regulations

• International and multicultural working environment

• And much more!