Customer Service Representative - French

David Kennedy Recruitment is working with a leading international car and van rental company that is seeking to onboard a Customer Service Advisor to join their team. The role focuses on delivering personalised customer support throughout the rental process, assisting with reservations and identifying opportunities to recommend suitable additional services.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possible extension

DUTIES AND RESPONSIBILITIES:

• Deliver excellent, personalised customer service via phone, email and messaging channels

• Assist customers with enquiries and provide support throughout the car rental process

• Provide information about rental reservations, available vehicles and service options

• Identify customer needs and recommend suitable rental options and additional services

• Handle customer queries professionally and promptly, ensuring effective issue resolution

• Build positive customer relationships through strong communication and customer service skills

• Identify potential business opportunities while maintaining a high standard of customer support

REQUIREMENTS:

• Excellent communication skills

• Good computer skills

• Ability to identify customer needs and recommend relevant additional services

• Strong customer service orientation

• Ability to work effectively as part of a team

• Adaptability and flexibility in a dynamic environment

OFFER:

• Opportunity to work with a leading global travel & tourism brand

• Working schedule: Monday - Friday 8AM-7PM

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts

• And many more!