Customer Support Representative - Polish

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish-speaking Customer Support Representative for their Lisbon office.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide optimal advice regarding various incoming bank client queries over the phone

• Respond to customers queries in timely and efficient manner

• Provide clear information about products and service

• Deliver a positive attitude towards the brand

• Achieve strong customer satisfaction with a focus on quality and results

• Maintain and update all job-related administrative forms

• Use handbooks to help you out in specific cases

REQUIREMENTS:

• Native or proficient level of Polish language, both verbal and written

• Fluent in English (at least B2 level)

• Computer literate with sound knowledge of Microsoft Office package

• Excellent communication skills

• Resourceful and stress resilient personality that can adapt and remain calm in all situations

• Ability to work independently, while being team player at the same time

OFFER:

• Holiday entitlement with 22 days per year

• Four weeks training that prepares you optimally to conduct the job tasks

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• Permanent contract after 2 years

• Private health insurance after contract signature (additional to standard insurance)

• Airport pick-up and administrative help with registration in Portugal

• Reimbursement of flight expenses after 9 months

• Yearly paid flight to home destination

• Accommodation in one of our shared company apartments for international candidates

• Free Portuguese classes, water sport activities, soft trekking and much more