Customer Support Representative - German

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German-speaking Customer Support Representative for their office in Lisbon.  

Position: Customer Support Representative

Location: Lisbon, Portugal 

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls

• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries

• Review reported cases within established turnaround times and quality standards

• Escalate complex or unresolved issues according to company protocols.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)

• Ability to listen actively, identify, apply, and explain service  with expertise, clarity, and solve issues in the first contact with customers

• Ability to handle stressful situations

• Previous Contact Centre or Customer Service experience (preferable)

• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)

• Good and customer-friendly service 

• Curious and persistent in solving issues

• Organized and can keep a cool head even in stressful situations

• Working schedule: Monday - Sunday, 24/7 rotating shifts.

BENEFITS:

• Modern office in the city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• And much more!!!