Strategic Account Manager - HVAC/Refrigeration

We are currently seeking a Strategic Account Manager to join our Western Europe Regional team at CAREL HQs in Brugine (Padova).

He/She will be focus on developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.

The candidate will hierarchically report to the Head of Strategic Accounts Management – WE Region.

MAIN ACCOUNTABILITIES & ACTIVITIES:

In line with the Group Key Account Management standard and processes, and in coordination with the global key account sales strategies, He/She, with the role in key account management:

• Contribute in setting guidelines and processes for the strategic management of HVAC/Refrigeration Key Accounts, leveraging local sales structure; provide guidance and support to Subsidiaries.
• Participate to the continuous improvement of Group key account HVAC/Refrigeration sales processes, tools, best pratcises.

In line with the Company strategy and in coordination with main related players, He/She, with respect to assigned accounts:

• Build and maintain strong relationships with the key clients, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the key account sales team.
• Promote customer satisfaction by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborate with marketing and product management teams to provide feedback and insights from clients, contributing to the development of new products/services.