BI Support Engineer

BI Support Engineer

Within the OneVision BI Global Data Ops Team, the BI Support Engineer is responsible for ensuring the stability, monitoring and operational continuity of Business Intelligence production environments. Working under the governance of the Global Data Ops Team, the role focuses on monitoring BI applications, supporting production deployments, identifying performance issues, and contributing to the continuous improvement of BI services.

The ideal candidate has experience working with Business Intelligence solutions handling large volumes of data and demonstrates strong analytical, troubleshooting and communication skills

ROLE AND KEY RESPONSIBILITIES

• Monitor and support Business Intelligence production environments, ensuring system availability, stability and operational continuity.
• Design, implement and maintain monitoring tools and alerting strategies to proactively identify and resolve production issues.
• Analyse system performance, investigate incidents and perform troubleshooting activities to minimize service disruptions.
• Support the planning, validation and execution of production deployments, ensuring successful releases and minimal business impact.
• Develop, maintain and update operational documentation, including recovery procedures and production support guidelines.
• Maintain production standards, scheduling criteria and operational processes for BI jobs and data pipelines.
• Collaborate with development, infrastructure and data teams to resolve production issues and improve the reliability of BI solutions.
• Identify opportunities to optimize monitoring processes, production workflows and overall BI platform performance.