DETERMINANT HK - Assistant Store Manager

This role is a full business owner for 1–2 stores. This role is a more strategic and business-oriented leader who sets business goals and is responsible for the team’s overall success and budget.

• Set and drive strategies to achieve store targets; monitor KPI performance (e.g., VPT, UPT, conversion rate, number of returning customers, individual sales achievement rate).  
• Represent DET as a brand image ambassador; implement company directives and ensure the store consistently reflects the brand’s image and standards.  
• Establish a benchmark for customer service excellence; engage with customers to enhance their shopping experience.  
• Oversee overall store presentation—from window displays to the layout of the shirt wall and tables—to maximise visual impact and sales.  
• Be accountable for the store’s P&L: manage the budget, control expenses, and forecast future sales and inventory needs.  
• Oversee inventory levels and analyse sell-through rates for key items.  
• Assist in resolving customer enquiries and handle complaints, ensuring issues are resolved effectively.  
• Conduct performance reviews; provide coaching and manage the career development of all team members (Full Time and Part Time).  
• Ensure the team is trained in product knowledge, sales techniques, and operational procedures.  
• Ensure the team complies with all company policies and procedures.  
• Prepare and submit reports to Head Office in a timely manner.  
• Ensure store security and loss prevention standards are executed consistently (cash handling controls, incident reporting, shrink awareness), and support investigations/follow-ups with the Store Manager/Operations Manager.
• Support the Store with customer feedback and product/size/fit insights to improve store-level actions and seasonal planning inputs.
• Candidates with more experience will be considered as Store Manager.

Requirements

• Minimum 8 years of relevant work experience with at least 5 years of managerial experience
• Experienced in fashion industry will be an advantage
• Strong business acumen, logical mind-set with good interpersonal and communication skill
• Good management skill, possess professional customer service and sales skills
• Proficient in written and spoken English, Cantonese, and Mandarin
  

Benefits

• 17 Days Public Holidays
• 12 - 18 Days Annual Leave
• 8 days regular off per month
• Guaranteed Commission within Probation Period
• Commissions Scheme
• Attendance Bonus
• Birthday Leave
• Marriage Beave
• Medical Insurance
• Employee Discounts
• In-house Training

You may learn about DETERMINANT at shop.detshirts.com

Data collected will be used for recruitment purpose only and will be kept for 24 months. 

All applications will be treated in strict confidence.