Account Manager - HK

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities:

• Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
• Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Business development: Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
• Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.

Requirements

• 5-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.
• Professional experience in a fintech, SaaS, or payment services company.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software
• Flexible across time zones to support a global team.
• Fluent in English, Mandarin and Cantonese.

Benefits

• Lead a dynamic and innovative team in a rapidly growing company globally
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.