Fashion Support Consultant - Finnish

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Finnish-speaking Fashion Support Consultant in Malaga. 

Position: Fashion Support Consultant

Location: Malaga, Spain

Work model: On-site

Employment type: Full-time. 

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts).

• Record and update customer details and case information in the call or ticket management system.

• Provide timely responses and effective resolutions in line with established service level agreements (SLAs).

• Maintain up-to-date knowledge of company products, services, and client-specific applications.

• Identify and escalate complex or unresolved issues to the appropriate internal teams or supervisors when necessary.

• Follow established processes, procedures, and quality standards for service delivery.

• Complete required administrative tasks accurately and on time.

REQUIREMENTS:

• Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.

• Strong customer service orientation, with the ability to actively listen and understand customer needs.

• Ability to take ownership of cases and see them through to resolution or appropriate escalation.

• Excellent verbal and written communication skills, with adaptability to different customer situations.

• Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations.

• Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment.
  

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Full paid training on the company and the project 

• Career development programs, specialized courses, and language classes

• Dynamic and creative team with a positive and friendly atmosphere

• Guidance and tools to reach career potential

• Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)

• Office in the centre of Malaga