Technical Support Advisor - German

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor to join their teams in Barcelona.

Position: Technical Support Advisor 

Location: Spain

Model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Act as the first point of contact for dealers and end users via phone and email

• Troubleshoot technical issues and provide accurate and timely solutions

• Educate customers on product usage, updates and best practices

• Create and manage support tickets to ensure proper tracking and resolution

• Collaborate with internal teams to resolve complex or escalated cases

• Maintain accurate customer records and documentation in internal systems

• Take ownership of customer cases and progress them through to resolution or escalation
  

REQUIREMENTS:

• Native or near-native level of German

• Advanced level of English

• Minimum 2 years of experience in Customer Service or Technical Support

• Good customer service skills and the ability to understand customer needs

• Strong listening and communication skills

• Ability to troubleshoot technical issues and provide effective solutions

• Ability to take ownership of cases and manage them through to resolution

• Comfortable working in a customer service environment

OFFER:

• Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00

• Central office location in Barcelona

• Fully paid training on the company and project

• Career development programmes and specialised courses

• Comprehensive training on the product, advanced technologies, and in-demand skills in the market 

• Guidance and tools to reach career potential