Technology Supervisor - DC

OVERVIEW

 At Alo, our employees are the forefront of ecommerce, bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.  As a Tech supervisor, DC for Alo, you will oversee warehouse technology operations and the team’s workload.  They maintain equipment, the SALT platform, and reliable support for warehouse operations.  

RESPONSIBILITIES:  

Systems and platform administration 

• Administer the SALT server. 

• Support DTS and B2C order processing in SALT. 

• Monitor server health and memory capacity. 

• Resolve items in error folders. 

• Run scheduled and ad-hoc operational reports. 

Equipment and automation 

• Maintain cleaning logs for printers and bots. 

• Operate and perform minor repairs on the autobagger. 

• Create and maintain ZPL label formats. 

• Keep a current list of all arrays and totes on site. 

End-user support and training 

• Respond to calls, pages, and emails about computer issues. 

• Explain technical issues in non-technical terms. 

• Submit and track support tickets. 

• Train team members on computer hardware and software. 

• Gather, analyze, and process information to identify and resolve issues. 

Asset and data management 

• Maintain inventory of computer equipment, including monitors, keyboards, and printers. 

• Search back-end systems for order information. 

QUALIFICATIONS:  

• Ability to lift and carry up to 50 pounds regularly. 

• Standing, walking, bending, and twisting for extended periods. 

• Capacity to work in a fast-paced environment with varying temperatures. 

• Ability to handle repetitive tasks while maintaining attention to detail. 

• Self-directed with a high sense of urgency; resourceful and adaptable. 

• Strong attention to detail. 

• Analytical and problem-solving skills. 

• Ability to lead a team in stressful situations. 

• Excellent communication and presentation skills. 

• Basic to intermediate computer skills.