Technical Program Manager

What You'll Do

• Translate customer outcomes into integrated delivery plans — milestones, dependencies, critical path, DRIs, definitions of done — and manage scope as engagements evolve
• Own delivery health end-to-end: maintain crisp status, surface risks early, and drive blockers to resolution so engineers stay focused on technical work
• Run tight cadences that hold teams accountable to outcomes without micromanagement; every open item has an owner and a due date
• Build durable delivery systems: single source of truth, action-item registers, risk registers, and playbooks that scale across the delivery org
• Draft regular customer updates (often daily), own live and async reporting, and maintain stakeholder confidence through proactive communication
• Identify automation opportunities and build AI-driven workflows to reduce operational overhead across engagements
• Partner closely with Product, Engineering, and Go-To-Market teams to continuously raise the bar on delivery excellence

Required Qualifications

• 8+ years in program/technical program management or delivery operations
• Track record managing complex, multi-stakeholder enterprise programs
• Metrics-driven: owns and reviews delivery health KPIs weekly (on-time milestone rate, blocker aging, schedule variance, etc.)
• Strong judgment under pressure; makes good decisions with incomplete information
• Confident presence with senior engineers and executive customer stakeholders

Preferred Qualifications

• Experience with enterprise AI or ML deployments
• Familiarity with enterprise IT procurement and security processes
• Background in startup ops, management consulting, or forward-deployed engineering
• Experience building lightweight operating systems for distributed teams