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Quincy, United States

Support Specialist - Brain Injury Services

Eliot Community Human Services · Quincy · United States

$20.50 per hourCustomer Support Agent

Posted: 10/2/2026 · Last checked: 10/12/2026

Job description

Quoted in full from Eliot Community Human Services's job posting. Gavroche does not edit it.

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

  • Generous Paid Time Off – Vacation, sick time, and paid holidays
  • Comprehensive Benefits – Medical, dental, and vision plans
  • Retirement Savings – 401(k) with employer match
  • Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
  • Financial Security – 100% company-paid life and accidental death insurance
  • Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking a dedicated Support Specialist to join our Brain Injury program which provides high-quality, innovative programming to adults with brain injuries to enhance their lives, develop personal skills, and engage in community activities while building supportive relationships.

As a Support Specialist, you will offer an array of restorative skill building activities and support to rebuild communication proficiency, social & behavioral skills, self help abilities, and management of daily life activities.

Responsibilities:

  • Provide direct support to individuals with medical, physical, cognitive, and socioemotional needs in completing daily activities, including personal care, meal prep, cleaning, and leisure
  • Assist with personal care and hygiene as needed, promoting independence and personal growth
  • Administer medications in accordance with MAP regulations and report any significant health, behavioral, or psychiatric concerns
  • Perform routine housekeeping tasks and report all maintenance or safety issues to ensure a clean and safe environment

Qualifications:

  • Requires a high school diploma 
  • Experience working with intellectually disabled or brain injured adults.
  • Ability to drive residence van
  • Must possess a valid Massachusetts driver’s license and maintain a personally owned vehicle

Schedules:

  • Friday & Saturday, 3pm-11pm (16 hours)
  • Friday & Saturday, 7am-3pm (16 hours)
  • Friday-Monday, 7am-3pm (32 hours)
Hourly Rate
$20.50—$20.50 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.

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What customer support agent adverts in the United States state

Middle half: 35,100 – 55,012 USD a year; median 42,461 USD.

From 198 adverts by 102 employers that state a salary, annualised.

How customer support agent roles in the United States are worked

3% fully remote · 0% hybrid · 97% do not say

Of 229 adverts. An advert that does not state a work mode is counted as not saying, not as on-site.

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