Service Desk Analyst

Technical Skills

Active Directory- Admin Experience is required
Adding new users/computers
Passwords
Deleting users from AD
New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience is required
Working knowledge with Teams, One Drive and Share point
Should know how to assign the license and recapture licenses
Setting up new printers/peripherals
Installation/set up
Trouble shoot any issue.
Experience with Print Server
Setting up/troubleshoot Hardware
Experience with installing Software
Experience with 2 factor Authentication, preferably Okta
Setting up
Resetting Password
VPN/Wi-Fi
Setting up VPN/ Wi-Fi
Trouble shoot VPN/Wi-Fi issues
 
Experience with ServiceDesk, preferably Jira
Open/modify/close Service requests.

Soft Skills

Multitasking

• Work well under pressure.
• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).  Sun-Source | Privacy Policy