Senior Technical Program Manager - LLM Inference

Role 

As a Technical Program Manager in Token Factory, your primary focus will be coordinating complex cross-functional projects, including new model launches, bringing new GPU platforms into production serving, engineering quality and platform-wide improvement projects, and the end-to-end delivery pipeline for new AI models. You will bring together multiple engineering teams, understand the critical path, proactively manage dependencies and risks, and ensure that ambitious technical goals are delivered predictably, on time, and without unnecessary operational overhead. 

Your responsibilities will include: 

• Leading template and model delivery — from weights through validation to production endpoint. 

• Coordinating model onboarding and production delivery, from infrastructure readiness to successful customer availability. 

• Running the Applied AI / Customer Delivery sync — driving open issues to resolution and unblocking teams between meetings. 

• Coordinating the bring-up of new GPU platforms for serving — engine and kernel readiness, benchmarking against current hardware, and template migration once validated. 

• Partnering with Token Factory Product on the serverless launch path — ensuring validated templates hand off cleanly into catalogue, model card, and public availability. 

• Building and maintaining execution plans, identifying risks early, and ensuring blockers are resolved before they impact delivery. 

• Working closely with engineering managers, technical leads, product managers, SRE, infrastructure, networking, security, and other platform teams. 

• Facilitating technical decision-making and ensuring ownership and accountability across complex cross-team projects. 

• Continuously improving engineering delivery processes within Applied AI's delivery chain to make execution more predictable while maintaining a sustainable pace for engineering teams. 

Requirements 

• Excellent project management and delivery skills with the ability to break down ambiguous initiatives into executable plans 

• Ability to identify critical paths, manage complex dependency graphs, and coordinate multiple parallel workstreams 

• Strong risk management and prioritization skills, with the ability to make progress in fast-changing environments 

• Excellent written and verbal communication skills in English 

• Comfortable leading incident coordination, facilitating discussions, documenting decisions, and driving follow-up actions 

• Strong technical background that allows you to understand engineering discussions, infrastructure dependencies, and architectural trade-offs without being the primary implementer 

It will be an added bonus if you have 

• Experience working with GPU infrastructure, AI/ML platforms, or large-scale inference systems 

• Experience delivering cloud infrastructure or data center deployment projects 

• Familiarity with capacity planning, production operations, and reliability engineering 

• Previous experience in high-growth infrastructure or platform engineering organizations where priorities change quickly and execution speed matters