Senior Customer Success Manager - Portworx

THE ROLE

As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.

WHAT YOU'LL DO

• Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
• Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
• Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx. 
• Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.
• Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.

WHAT YOU BRING

• 5 + years’ experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
• 1 + years experience working with container orchestration technology in an enterprise environment
• Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
• Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure. Familiarity with application onboarding, performance measurement & Storage.
• Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
• Project Management Skills: The ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.

We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh or New York office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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