Salesforce Administrator

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Salesforce Administrator for the Evaluation Department.

The Salesforce Administrator will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

Harlem Children's Zone seeks a Salesforce Administrator to join our Data Science team within the Evaluations Department, reporting to the Director of Data Science. As a crucial team member, you will play a key role in providing day-to-day support, maintenance, and improvement of our enterprise-wide Salesforce instance. The ideal candidate is a forward-thinking individual with a solid technical background and experience in Salesforce administration and project management.  

For more information, check out Want to Work at Harlem Children’s Zone. Here’s 7 Things You Need to Know.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a combination of relevant education and equivalent practical experience.
• 1+ years of work experience, preferably in the nonprofit sector, or have completed the Admin Beginner and Intermediate trail on Trailhead
• Salesforce Administrator certification

Who You Are

• Strong understanding of Salesforce Administration best practices
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Experience in Nonprofit Success Pack (NPSP) (strongly preferred), Education Cloud, Marketing Cloud, Data Cloud and Analytics Cloud
• Experience with data migration and data management tools (e.g., Demand Tools)
• Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Excellent verbal and written communication skills, including the ability to communicate effectively to both technical and non-technical audiences
• Strong data management abilities
• Be an active Trailhead learner

What You’ll Do

• Serve as primary system administrator for HCZ Salesforce users
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, flows, and other routine tasks
• Implement and enforce data quality best practices, including data cleaning and deduplication, to ensure accurate and reliable data within the Salesforce platform
• Document key policies, procedures, best practices, and use cases specific to the organization
• Coordinate the evaluation, scope, and completion of new development requests
• Perform data uploads with data acquired from primary or secondary data sources and maintain data integrity
• Assist in training power users and grow the Salesforce skill set across all departments
• Monitor and manage Salesforce integrations with other data systems
• Design automated processes to improve efficiency with scale and lean design

Schedule

• Monday through Friday, 9 AM - 5 PM
• Hybrid (3 days in the office, 2 days remote)
• This is a non-exempt, full-time position under applicable wage and hourly laws

Benefits

As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping the Evaluation Department thrive. We offer highly competitive salaries, a comprehensive benefits package, and growth opportunities.

Our exceptional full-time benefits include: 

• Highly competitive base salaries
• Paid time off 
• Employee referral bonus 
• Career Advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

The salary range for this position is $80,000-$85,000 per year. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants.  Harlem Children's Zone and Promise Academy Charter Schools are unable to provide employment visa sponsorship for this position.