Patient Financial Services Representative

Job Summary: 

 

We are seeking a detail-oriented and compassionate Patient Financial Services Representative to guide the client billing experience at Paradigm/Ridge Treatment Centers. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey.  

 

Responsibilities  

• Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes.  
• Verify patient insurance information and obtain pre-authorizations or referrals as needed to facilitate seamless billing procedures.  
• Prioritize and collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards.  
• Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes.  
• Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system.  
• Follow up on outstanding balances or denied claims promptly (via email and by phone) to optimize revenue cycle management.  
• Provide exceptional customer service by addressing patient concerns timely, professionally, and empathetically.  
• Escalate unresolved or high-risk accounts appropriately. 
• Performs other job-related duties as assigned. 
   

Requirements  
 

• Proven experience in a medical office setting with a focus on financial services or billing support.  
• Knowledge of medical terminology and familiarity with healthcare billing procedures.  
• Strong organizational skills with attention to detail in managing multiple accounts simultaneously.  
• Excellent communication skills to effectively interact with patients, insurance providers, and team members.  
• Proficiency in office software applications and electronic health record systems.  
• Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus. Join us in delivering compassionate financial support that empowers our clients on their path to recovery!    

Work Environment and Physical Requirements

• This is an on-site position requiring regular in-office attendance based on business needs and company policy.
• Work is primarily performed in a professional office environment.
• Requires prolonged periods of sitting and working at a computer, including frequent use of a phone, keyboard, mouse, and multiple computer monitors.
• Must be able to communicate effectively via telephone, video conferencing, and in person.
• Requires the ability to review, analyze, and interpret data, reports, and electronic documents with attention to detail.
• May occasionally be required to move or transport office materials weighing up to 15 pounds.
• Requires the ability to remain stationary for extended periods while performing analytical and administrative tasks.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

 

Compensation

• Starting compensation range of $28.00 - $30.00 hourly. Exact compensation will be determined by experience, education, licensure/certifications, and location, in accordance with applicable laws.