Marketing Social Channel and Community Manager

The opportunity

Help shape how NiCE shows up, connects and participates on social.

We’re looking for a hands-on Social Channel & Community Manager to manage our global NiCE and NiCE Cognigy social presence, with a primary focus on LinkedIn and YouTube.

You’ll combine strong channel management with active listening, editorial judgment and community engagement. Working with our Global Social Lead and Social Content Creator, you’ll identify relevant conversations, bring forward content ideas and build an engaging daily presence for our brands.

What you will do

• Manage our channels. Own day-to-day calendar coordination, scheduling, publishing and account management, tailoring execution to each channel’s audience and strategy.
• Listen and identify opportunities. Monitor audience conversations, industry developments and platform trends, translating insights into relevant post ideas and opportunities to participate.
• Build community. Engage with audiences on our channels and in relevant industry conversations, responding thoughtfully and escalating issues when needed.
• Shape the editorial calendar. Balance original engagement content, timely opportunities and priority brand and campaign initiatives.
• Partner on content. Work closely with our Social Content Creator to turn ideas and listening insights into compelling, channel-native content.
• Collaborate across Marketing. Partner with brand, communications, campaign, product marketing and regional teams to bring useful stories and perspectives to social.
• Improve performance. Track audience and content performance, share actionable insights and recommend changes to strengthen engagement and channel effectiveness.
• Support advocacy. Help executives, subject matter experts and employees participate through agreed social programs.

What you bring

• 2-5 years of hands-on social media experience, including independent management of multiple brand channels, community engagement, social listening and performance optimization.
• Bachelor’s degree in Marketing or related field or experience
• Strong experience with LinkedIn and YouTube, plus working knowledge of other major social platforms.
• Excellent writing and editorial judgment, with the ability to make complex topics accessible and engaging.
• A track record of translating audience insights and trends into relevant content opportunities.
• Experience with social publishing, listening and analytics tools.
• Strong organization, sound judgment and the ability to manage competing priorities.
• Experience in B2B technology or a similarly complex industry is strongly preferred.
• Ability to collaborate globally, including regular working-hour overlap with a Berlin-based manager.

What success looks like

Our channels run reliably, our audiences experience an active and responsive brand, and listening consistently informs what we create. Relevant audience growth, meaningful engagement and content performance improve through a clear rhythm of learning and optimization.