IT Business Analyst

At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Moss.

Location: MUST be onsite in Franklin Park, IL

Pay Range: $100,000 - 120,000 USD/annually

Job Summary

We are looking for an IT Business Analyst to sit between the business and the ERP technology that runs it. You will work with Operations, Sales, and Finance leadership to understand what they are trying to accomplish, then shape that into work a technical team can build with confidence.

What You'll Do...

• Build working relationships with functional and site leadership.
• Understand margin pressure, growth plans, and capability gaps well enough to contribute to a rolling roadmap.
• Serve as the front door for technology requests, triaging each one to resolve, route, shape, or decline with rationale.
• Produce documentation that engineering can build from and that stakeholders recognize as their own problem stated back to them.
• Express technical constraint, risk, and cost in business terms such as cycle time, revenue at risk, and hours deflected.
• Build genuine working knowledge of the application estate. Trace a process end to end across system boundaries and understand where the data actually lives.
• Take assignment of ambiguous issues and drive them to documented resolution alongside the stakeholders.
• Maintain the connective tissue on active initiatives: status, decisions, dependencies, and the written record that survives turnover. Partner with technical staff and external consultants.
• Identify and qualify candidates for automation, integration, and AI-assisted workflow. Build the business case, define the success measure, and verify after implementation that the benefit materializes.
• Serve as a business-side integration resource for newly acquired entities mapping incoming process to the standard stack and identifying what must be preserved and converted.

Requirements

What You'll Bring...

• 4+ years’ experience in business analysis, business systems analysis, IT business partnering, or applications management
• Demonstrated history of carrying cross-functional problems through to resolution
• Working literacy in ERP and CRM data models; ability to follow a transaction across system boundaries
• Strong written communication and the ability to produce a specification for engineers
• Credibility with production team members
• Comfort with ambiguity and daily problem solving

Preferred

• Manufacturing, printing, fabrication, event production, or engineered-to-order environment experience preferred
• Microsoft Dynamics 365 Business Central, Salesforce, or comparable low-code platform experience
• Exposure to workflow automation tooling and to AI-assisted or agentic workflow development
• Experience in a multi-entity, multi-currency, or private-equity-backed organization
• Familiarity with ITIL 4 service management concepts or BRM Institute practice
• SQL or reporting-tool fluency (Power BI, Domo, or similar)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

Essential Functions/Physical Demands

This role requires regular communication, both verbal and written, and frequent use of hands for computer and office equipment. The position may involve occasional standing, walking, or lifting up to 25 pounds. Vision requirements include close and distance vision with the ability to adjust focus. Intermediate to advanced technical aptitude is required.