Integration Support - Break Fix Engineer - VA - TS/SCI clearance

Integration Support – Federal Customer

Location: Chantilly, VA
Work Arrangement: 100% Onsite – 5 Days per Week
Security Clearance: Active TS/SCI Required
Position: Integration / Deployment & Field Support

Job Summary

PGTEK is seeking a hands-on Integration Support professional to support Dell Mission Operations and a federal customer in Chantilly, VA. This role provides critical installation, integration, sustainment, troubleshooting, and field support to maintain mission-critical systems in a secure operational environment.

The ideal candidate has experience in technical support, field engineering, infrastructure deployment, or hardware break-fix operations. This individual will work directly with equipment, support customer issues, resolve technical incidents, and coordinate with engineering, systems, network, and logistics teams to ensure mission systems remain operational.

This is a highly hands-on, customer-facing position requiring strong technical troubleshooting skills, responsiveness, attention to detail, and the ability to work effectively in a classified environment.

Candidates must possess an active TS/SCI clearance and be able to work onsite five days per week in Chantilly, VA.

Key Responsibilities

• Perform hands-on installation, integration, deployment, cabling, hardware replacement, and physical support activities.
• Troubleshoot hardware and infrastructure issues, perform break-fix activities, and restore systems to operational status as quickly as possible.
• Manage support tickets, service requests, and field incidents through resolution, ensuring timely responses and proper documentation.
• Validate equipment functionality following installations, repairs, hardware swaps, and other support activities.
• Document troubleshooting steps, corrective actions, equipment changes, and support activities.
• Coordinate with systems engineering, network engineering, automation, and logistics teams to support deployments, sustainment, and operational readiness.
• Assist with deployment preparation, equipment staging, hardware handling, and installation activities.
• Maintain tools, spare parts, equipment, and other resources necessary to support field operations.
• Follow established site procedures, escalation paths, security requirements, and change management practices.
• Provide direct customer-facing technical support in operational environments.
• Support mission readiness by identifying issues, communicating technical concerns, and escalating problems appropriately.
• Perform other related deployment, integration, and technical support duties as required.

Requirements

• Experience in field engineering, integration support, deployment, hardware break-fix, infrastructure support, or a related technical role.
• Strong hands-on troubleshooting skills involving hardware, infrastructure, and technical systems.
• Experience supporting technical incidents, service requests, or ticket-based workflows.
• Ability to work onsite in a secure facility and perform physically active technical tasks.
• Strong communication, documentation, problem-solving, and team coordination skills.
• Ability to work directly with customers and technical teams in an operational environment.
• Active TS/SCI clearance and ability to maintain program access.
• Ability to lift and carry up to 25 pounds.

Preferred Qualifications

• Experience supporting data centers, technical labs, secure facilities, or mission-critical infrastructure.
• Experience with system imaging, equipment builds, rack-and-stack, hardware installation, and cable management.
• Familiarity with hardware replacement, equipment validation, and infrastructure troubleshooting.
• Experience with spare parts management, asset tracking, equipment handling, and logistics coordination.
• Experience supporting government customers, federal contracts, or classified programs.
• Experience working in operational environments requiring shift coverage, after-hours support, or responsive incident resolution.
• Ability to coordinate effectively across engineering, operations, and field support teams.

Work Environment & Program Context

This position serves as the hands-on execution layer closest to the equipment and the end user. The primary focus is deployment preparation, installation, integration, operational sustainment, and technical troubleshooting.

The successful candidate will work in a secure federal customer environment, supporting mission-critical systems through direct equipment interaction, field execution, and coordination with engineering and operations personnel.

This is an onsite position requiring consistent presence at the Chantilly, VA location, adherence to security protocols, and the ability to support operational requirements.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans