Implementation Manager

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Own the post-sale journey for enterprise accounts, from initial pilot through rollout, training and ongoing adoption. Serve as the main project lead and trusted point of contact for each account, and pass along what you learn from users to the product and engineering teams.

What you'll do

- Guide each account from signed contract through pilot, rollout, training and sustained usage.

- Lead workshops and training sessions that help client teams get comfortable with the platform.

- Resolve issues as they arise and act as the main project manager for every account.

- Turn client business objectives into set-up automated workflows.

- Share regular product feedback with engineering, drawn from day-to-day client interactions.

Requirements

What we're looking for

- About 5 or more years in software implementation, financial transformation or a comparable client-facing role in a younger technology company.

- Proven record of delivering complex platform rollouts from start to finish, including hands-on setup, pilot programs and user enablement.

- Working knowledge of core accounting concepts such as ledgers, reconciliations and journal entries.

- Polished, articulate communication and the credibility to engage senior finance leaders.

- Empathy for clients and the skill to handle demanding stakeholder relationships.

- A structured, process-minded approach to project delivery.

- Comfort in a high-intensity, fast-paced startup environment.

- Must be based in New York City and able to work on-site five days a week.

Bonus points

- CPA license or accounting degree.

- Clear, well-organized writing on complex or ambiguous subjects.

- Familiarity with common accounting or ERP software.

Benefits

Compensation and benefits

- Base salary: USD 175,000 to 200,000 per year

- Equity

- Health, dental and vision coverage

- Life insurance

- Flexible time off

- Parental leave

- Retirement plan

- Commuter benefits

- Mental health support

Location and work model

- New York, NY, United States

- On-site, 5 days per week in office

- Full-time