Home Experience Specialist

In this role you will report to the Home Sales Manager and you will be responsible for:

Customer Sales & Consultation:

• welcome visitors
• provide personalized product consultations
• conduct product demonstrations and coffee tastings
• support customers throughout the entire purchasing journey.

Showroom Operations:

• Maintain the showroom to the highest standards of presentation, hospitality, and functionality while managing stock, purchasing, logistics, and operational administration.

Community & Showroom Activation:

• Organize events, workshops, product launches, and collaborations with local roasters, partners, and creatives to strengthen customer engagement and promote the La Marzocco brand.

Accessories & Merchandise:

• Develop and manage the accessories and merchandise category in collaboration with the Marketing and Sales teams, including product selection, merchandising, stock planning, and sales performance

Events & Brand Experience:

• Support the planning and execution of customer events, workshops, and brand activations, representing La Marzocco Home both in the showroom and at external events.

Performance & Continuous Improvement:

• Monitor showroom performance, customer satisfaction, and key commercial KPIs, providing insights and recommendations to continuously improve customer experience and business results.