Head of Deployments

About the company

Our client is an industrial technology company.

The role

Raydar is recruiting for this role on behalf of our client. Lead and expand a field engineering group that installs and commissions technology in customer production facilities. Set weekly priorities, rescue struggling rollouts, support pre-sale conversations and shape how deployment services are packaged. This is a high-autonomy leadership position with significant travel to customer sites.

What you'll do

- Reset team priorities each week, assigning people to projects and rebalancing workloads when problems surface.

- Find enterprise rollouts that have stalled in any region and get them moving again, including handling difficult customer calls alongside sales colleagues.

- Present the deployment approach to mid-market and enterprise prospects before contracts are signed, and drive growth across additional sites.

- Recruit field engineers in the US and abroad, and coach them with prompt feedback after each customer visit.

- Conduct metrics, forecast and capacity reviews with company leadership.

- Bring field learnings into product planning and help establish deployment work as a regular chargeable service.

Requirements

What we're looking for

- 5+ years of relevant experience.

- Proven record installing technology on customer production floors and running complex rollouts spanning many sites or several countries.

- Experience building and managing a field engineering, professional services or implementation group.

- History of owning industrial automation projects from kickoff through go-live, working with controls, supervisory, operator interface, execution and data historian systems.

- Background in industrial automation, robotics or process manufacturing.

- A strong customer-first mindset, shown through concrete examples.

- Excellent people skills for working with customers and colleagues, including mentoring engineers.

- Willingness and ability to travel 25% to 50% of the time, including internationally.

- A university background in an engineering field is preferred.

Bonus points

- Experience making services a separately billed revenue stream.

- Experience creating partner models with third-party integrators.

- Experience growing a small early team into a much larger one.

Benefits

Compensation and benefits

- Base salary: USD 150,000 to 200,000 per year

- Equity

- Health, dental and vision coverage

- Life and disability insurance

- Retirement plan with employer match

- Commuter benefit

- Health and wellness benefit

- Professional development opportunities

- Bonus opportunities

Location and work model

- Boston, Massachusetts, United States

- On-site, 5 days per week in office

- Full-time

- Travel to customer sites of 25% or more