Hardware Fulfillment Technician

The Position

We seek a dedicated and experienced Hardware Fulfillment Technician to oversee the imaging, testing, and shipment of OPSWAT hardware for customer orders worldwide.

The ideal candidate will be a general expert in “everything” hardware, from Servers and desktops to IoT hardware. You will understand how hardware integrates to make a system, including discovering bottlenecks and performance issues with recommendations to improve our processes.

You will be responsible for improving our imaging processes and fulfillment strategies.

This is an in-office position based in our Tampa office.

What You Will Be Doing

• Work in a team responsible for imaging OPSWAT hardware according to customer orders and standard operating procedures.
• Perform Quality Assurance (QA) and Quality Control (QC) testing to ensure all hardware meets OPSWAT's high standards.
• Create and help troubleshoot any software issues discovered during the fulfillment process.
• Oversee the packing and preparation of hardware for shipment.
• Update internal technical knowledge and assist in maintaining a design library.
• Collaborate with other departments to ensure timely and accurate fulfillment of orders.
• Maintain compliance with industry standards and regulations.
• Monitor processes for efficiency and suggest improvements where necessary.
• Ensure all fulfillment activities are documented accurately.
• Resolve any issues related to hardware fulfillment promptly.

What We Need From You

• Strong understanding of hardware imaging and QA/QC processes.
• Strong knowledge of Operating Systems (Windows, Linux).
• Strong knowledge of individual hardware components.
• Excellent problem-solving skills and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using inventory management and tracking software.
• Familiarity with cybersecurity hardware is a plus.