Austin, United States
Field Support Agent - Full time
Vay · Austin · United States
Posted: 10/21/2026 · Last checked: 10/22/2026
Job description
Quoted in full from Vay's job posting. Gavroche does not edit it.
Ever imagined saying, “I helped launch the future of transportation”?
We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.
What’s happening at Vay
- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
- We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We’ve completed over 150,000 trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
- ...And soon we’ll be expanding across the US & Europe 🚀
Why this role is exciting
This is your chance to be at the forefront of one of the most exciting technology projects in the world. As a Field Support Agent, you’ll play a critical role in bringing cutting-edge autonomous driving technology to life. You’ll work hands-on with our vehicle fleet, making sure they’re ready for action - clean, charged, rebalanced, and road-ready. You'll also contribute directly to testing and training processes, all while supporting a groundbreaking mobility solution in the vibrant city of Las Vegas.
The pay for this role is $15 per hour plus performance based bonus structure and is paid bi-weekly.
What you'll be driving
- Rebalancing vehicles to key locations across Las Vegas to ensure optimal fleet availability
- Charging, cleaning, and performing quality checks on vehicles to deliver the best customer experience
- Acting as a safety driver during vehicle training and testing sessions
- Completing checklists and documentation to certify vehicles are safe and ready for on-road deployment
- Occasionally delivering vehicles directly to customers and assisting with pickups
What are we looking for
- A responsible and safety-conscious driver with a valid US driver’s license (must've held your license for a minimum of 2 years)
- Flexibility on shift patterns
- Ability to pass a drug screening, including THC
- Organized, reliable, and detail-oriented, with a strong troubleshooting mindset
- An interest in autonomous vehicles and future mobility
- Resilient and comfortable working in a dynamic, tech-forward environment
Why choose Vay
💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
🌴 Paid Vacation Days
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🛍️ Exclusive external discounts
🎊 Regular team events throughout the year
🍎 Snacks & Drinks in our Las Vegas office
For more information on Vay’s physical demands, working environments and safety requirements, you can review this link. We’ll also cover anything specific to this role during the first interview.
We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.
Curious to experience Vay yourself? In Las Vegas? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!
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200 open roles like this one; at most three per employer shown.
What customer support agent adverts in the United States state
Middle half: 34,978 – 53,719 USD a year; median 41,925 USD.
From 206 adverts by 99 employers that state a salary, annualised.
How customer support agent roles in the United States are worked
8% fully remote · 0% hybrid · 92% do not say
Of 236 adverts. An advert that does not state a work mode is counted as not saying, not as on-site.
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