Los Altos, United States
Director of Customer Success
Uare.ai · Los Altos · United States
Posted: 3/16/2026 · Last checked: 10/12/2026
Job description
Quoted in full from Uare.ai's job posting. Gavroche does not edit it.
Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.
About the role
We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.
What you'll do
- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales; lead as a hands-on player-coach.
What we're looking for
- Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
- Ownership of retention and activation metrics with real outcomes.
- Earlier-career energy over big-enterprise process.
How we hire
Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.
Location: in-person, 5 days a week, across our San Francisco and Los Altos offices.
The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.
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200 open roles like this one; at most three per employer shown.
What customer success manager adverts in the United States state
Middle half: 102,250 – 163,950 USD a year; median 129,500 USD.
From 129 adverts by 69 employers that state a salary, annualised.
How customer success manager roles in the United States are worked
17% fully remote · 5% hybrid · 78% do not say
Of 41 adverts. An advert that does not state a work mode is counted as not saying, not as on-site.
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