Designer Showroom Inside Sales

California Mantel & Fireplace Inc. is seeking a highly motivated and detail-oriented Designer Showroom Inside Sales professional to join our dynamic team. In this role, you will be the vital link between our customers and our product offerings, providing expert guidance and personalized service to help clients select the perfect fireplace and precast or wood mantel solutions for their homes and projects. You will work within our beautifully appointed showroom, engaging with designers, builders, and consumers to create inspiring and functional spaces. The ideal candidate possesses exceptional communication skills, a strong sense of design aesthetics, and a passion for delivering unparalleled customer experiences. This position requires a proactive approach to sales, an ability to understand complex product specifications, and a keen eye for detail.

At California Mantel & Fireplace Inc., we pride ourselves on being a leader in the industry, offering premium products and innovative designs. If you are driven, customer-focused, and enthusiastic about home design, this opportunity offers a rewarding career path with room for growth in a supportive and collaborative environment.

Responsibilities

• Greet and assist clients visiting the showroom by understanding their needs and preferences to recommend suitable fireplace products and designs.
• Provide detailed product knowledge and design advice to customers, ensuring they are well-informed about features, benefits, and installation requirements.
• Manage and maintain showroom displays to ensure they are attractive, branded, and up to date with the latest product offerings.
• Process sales transactions accurately and efficiently, including preparing sales proposals, quotes, and order documentation.
• Collaborate with contractors, designers, and architects to support project specifications and product selections.
• Follow up with customers post-sale to ensure satisfaction and address any concerns or additional needs.
• Maintain customer databases and sales records, tracking leads and sales progress to meet monthly and quarterly sales targets.
• Stay current on industry trends, competitor products, and innovations to continually enhance showroom offerings and sales techniques.

Requirements

• Proven experience in inside sales or showroom sales, preferably within home design, fireplace, or related industries.
• Strong knowledge of fireplace products, materials, and design principles is highly preferred.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with diverse clientele.
• Detail-oriented with excellent organizational skills and the ability to manage multiple customer interactions simultaneously.
• Proficiency with sales software, CRM systems, and basic computer applications including Microsoft Office.
• A creative eye for design and the ability to visualize how products complement various interior styles and spaces.
• Ability to work independently and as part of a collaborative team in a fast-paced retail environment.
• High school diploma or equivalent required; additional education or certifications in design or sales is a plus.
• Reliable transportation and willingness to occasionally attend off-site meetings or industry events as needed.