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Olathe, United States

Customer Support Representative

DH Pace · Olathe · United States

Occupation
Customer Support Agent

Posted: 10/29/2026 · Last checked: 10/30/2026

Job description

Quoted in full from DH Pace's job posting. Gavroche does not edit it.

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Customer Support - DH Pace Company, Inc. 


Hybrid Work Eligibility | 100 Years in Business | Advancement Opportunities


DH Pace Company, Inc. is hiring a Customer Support Representative to join our Nationwide Service Team in Olathe, KS. A customer service rep is responsible for helping customers understand their service needs, coordinating the right solutions, and ensuring technicians have the accurate information needed to provide excellent service.

The available work schedules are: 

Tuesday to Saturday 1:00 PM-10:00 PM

Sunday to Thursday 1:00 PM-10:00 PM 

Friday to Monday 11:00am-10:00pm 


Position overview:

  • Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
  • Promote all products and services
  • Gather information from the customer to ensure accuracy for our technicians.
  • Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned

Qualifications:

  • High school diploma or GED required
  • Two (2) years of customer service experience, or administrative work preferred
  • Must be able to work independently with little supervision
  • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
  • Excellent verbal and written communication skills
  • Must be proficient with technical applications, including Microsoft Office Suites

What We Offer

  • Comprehensive medical, dental, and vision coverage — available your first full month
  • Generous paid time off plus paid holidays and floating holidays
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with employer match
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Voluntary benefits including supplemental life and critical illness coverage
  • Employee discounts for you and your immediate family
  • Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

From Gavroche data

Figures computed from live adverts on Gavroche; the job text above is the employer's.

Similar roles in Olathe

200 open roles like this one; at most three per employer shown.

What customer support agent adverts in the United States state

Middle half: 35,100 – 54,600 USD a year; median 42,412 USD.

From 207 adverts by 103 employers that state a salary, annualised.

How customer support agent roles in the United States are worked

7% fully remote · 0% hybrid · 93% do not say

Of 249 adverts. An advert that does not state a work mode is counted as not saying, not as on-site.

Other roles at DH Pace

385 open.