Customer Support Representative I

Customer Support Representative I

As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants.

Verifies and validates registration information and identifies registration issues and special circumstances. Diagnoses problems and provides applicable remedies in support of the following.

Responsibilities and Duties:

• Provide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions.
• Provide customer service support to address CAGE code registration inquiries received through DLA’s enterprise level customer service center, Congressional Liaison Office, or other source.
• Education: High school diploma.

Minimum Requirements:

• Experienced in CAGE Code registration operations or similar federal registration process or similar and relevant direct customer service support.
• Minimum six months’ experience.
• High school diploma.
• Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)

Additional Desired Skills/Experience/Certifications:

• Experience in Customer Service.
• Proficiency with the Microsoft Office suite of tools, internet and email.
• Professional oral and written communication skills, including telephone skills.