Customer Service Representative

Join Silverado Hospice in Irvine, CA and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Customer Service Representative (Hospice) – a detail-oriented and empathetic professional who manages patient intake processes, builds positive relationships with referral sources, and ensures smooth coordination of admissions. This role is essential to supporting patients, families, and our hospice team with exceptional service and organizational excellence.

Be a Difference-Maker with a Hospice Care Leader

You lead with professionalism, empathy, and strong communication skills. You thrive in a mission-driven environment and are passionate about supporting patients and families during critical moments by ensuring efficient intake and exceptional customer service.

What You’ll Be Doing

• Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources
• Respond promptly to customer requests and concerns
• Verify insurance coverage and manage authorization processes
• Schedule appropriate staff to meet with patients/families to discuss hospice services
• Overcome initial objections to hospice services with compassion and professionalism
• Coordinate hospital discharges and admissions
• Perform accurate data entry and maintain admission tracking logs

Qualifications

• Minimum of 1 year experience dealing with the public via telephone or in person, preferably in customer service or inside sales
• Proficiency in Microsoft Outlook required
• Ability to type at least 50 words per minute and manage records/files
• Basic computer skills (Forms, Labels, Excel, Outlook, Word)
• Excellent communication and leadership skills
• Ability to read, write, and speak clear English
• Empathetic communication style with patients, families, and associates
• Reliable transportation to consistently meet attendance and punctuality standards (driver’s license not required unless specified)

Why Choose Silverado?

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Paid training and strong internal mobility

Schedule: Full Time, Wednesday, Thursday and Friday, 2:00pm - 10:30pm, Saturday and Sunday, 3:30pm - 12:00am

Shift times could change based on the needs of the business. This position covers after hours for Silverado Hospice and Supportive Care.

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