Customer Service Representative - CSR - - Durable Medical Equipment - DME

Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

• Insurance verification
• Prior Authorization
• Billing experience - Medicare, Medicaid, or Managed Care
• Medical Office
• Healthcare background
• CPAP and Oxygen experience

Customer Service Representative Duties:

• Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
• Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
• Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
• Complete intake, insurance verification and determine charges and coverage for service/product requested.
• Collect co-pays and input payment data.
• Collect compliant medical documentation for insurance invoices.
• Maintain work operations by following company policies and procedures.

Requirements

Position Qualifications:

• High School diploma or equivalent (Required)
• Excellent phone and customer service skills (Required)
• Strong Communication skills (Required)
• Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
• Previous data entry experience (Preferred)

Benefits

• Health Insurance
• Employee Recognition Program
• Family Friendly Atmosphere