Customer Deployment Specialist

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Own the full client relationship after a sale closes, guiding new accounts through rollout and into steady day-to-day use of a software platform. Serve as the main link between customers and engineers, handling setup, user training and the measurement of results.

What you'll do

- Guide new customers through launch with frequent hands-on sessions at the start, then regular check-ins across a book of accounts.

- Act as the single company voice on large customer meetings that include clinical and executive participants.

- Configure connections to customer systems, roll out the platform and teach end users how to work with it.

- Convert customer feedback and problems into precise requirements for engineers and keep following up until they are solved.

- Measure the value each rollout delivers, flag opportunities to grow accounts and help shape repeatable processes as the company takes on larger customers.

Requirements

What we're looking for

- Roughly 1 to 3 years of professional experience after university, with a year or more in a client-facing implementation, rollout or customer success position where you personally managed the customer relationship.

- Background at a young, fast-moving company, with comfort in unclear situations and a habit of creating your own working methods.

- Solid technical grounding, including some SQL, and the ability to speak plainly with engineers.

- A four-year degree from a highly ranked US university.

- A crisp, to-the-point communication style, able to lead a meeting with a large customer group single-handedly.

- Living in New York City or ready to move there, working in the office five days each week.

- Existing US work authorization.

Bonus points

- Hands-on rollout experience with machine learning products, workflow automation or data tooling.

Benefits

Compensation and benefits

- Base salary: USD 130,000 to 150,000 per year

- Equity

- Health, dental and vision coverage

Location and work model

- New York, NY, United States

- On-site, 5 days per week in office

- Full-time