Commercial Plumbing Dispatcher

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Schedule: Monday to Friday 8am – 5pm

Employee Benefits:

• Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $11 per week)
• Paid Time Off (PTO)
• Paid Holidays per year – 8
• Paid Sick days per year – 3 (Paid out yearly if not used)
• Paid Hurricane Days – 3
• Paid Paternity/Maternity Leave
• Paid Life Insurance
• Paid Dental Premiums
• Paid Long-Term Disability Insurance
• 401K Match – Plan Increasing up to 7.5%
• Vision insurance and Free Prescription Safety Glasses
• Gym Membership Reimbursement
• Free Annual Premium Brand Work Boots
• Fun Team building Outings (Universal, Top Golf, and Andretti)
• AND MORE!

Company-Funded Education Opportunities:

• Manufactures’ training
• Language – Spanish and English
• Health and Wealth Education
• Emotional Intelligence, Leadership and Advancement Training

Key Responsibilities of the Commercial Plumbing Dispatcher include:

• Responsible for the effective scheduling, coordination and dispatch of service technicians.
• Communication with customers and service technicians regarding service calls/jobs.
• Daily tracking of service technicians.
• Provide material and logistical support.
• Create, maintain, and close service/job tickets.
• Supports Closeout Coordinator and/or Permit Expeditor as needed.
• Prepares reports and performs business planning software tasks as requested by department personnel.
• Stays up to date with the business planning software changes and upgrades to remain a subject matter expert for others.
• Compiles, reconciles, and reports service tech payroll information accurately and within required timeframes.
• Provide excellent customer service.
• Demonstrate company core values of transparency, organize, listen, equip, and appreciate.

Qualified candidates will have:

• High School Diploma or Equivalent (Preferred)
• Commercial plumbing trade knowledge (Preferred)
• Minimum 2 years professional experience working in an office setting.
• Familiarity with dispatch boards, calendars, field service schedules, purchase orders, and maintaining customer records.
• The soft skills to interact with people across situations that call for service, troubleshooting, and/or conflict resolution.
• Outstanding written, verbal, and customer service communication skills
• PC computer skills, MS Office (Excel, Word, PowerPoint, Outlook), web-browsing, on-line applications, and calendaring.
• Experience handling phone calls, working in customer service, and/or acting as a messaging service.
• The ability to work independently and as part of a team.
• Must have a valid driver's license.

We are a Drug Free Workplace and Equal Opportunity Employer. 

Note before applying that our employee selection process includes drug testing, extensive background and driving record checks, pre-employment assessments, and reference interviews with previous employers.