Centralized Load Control Customer Service Agent - TP

Pacific Aviation is hiring experienced team members to perform centralized load control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As Centralized Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

Requirements

What You’ll Do

• Calculate EZFW (estimated zero fuel weight) and transmit to the flight dispatcher.
• Prepare and complete all flight documentation (checklists, logs, etc.) as required by the airline.
• Plan ULD requirement for the flight. Send UCM telexes after arrival and departure of aircraft.
• Double check all incoming documentation (cargo list,
• loading instructions, NOTOC) and contact the respective staff to correct errors.
• Communicate special load information (e.g., AVI) to CLC for addition to NOTOC.
• Notify Loading Supervisor of any weight restrictions and offload cargo per the cargo priority list.
• Make note of trapped fuel that could affect the ZFW and notify flight dispatcher of significant changes in ZFW.
• Contact CLC for the final readback.
• Check the final load sheet for accuracy and present to pilots for signature.
• Inform the cockpit crew of last-minute changes (LMC) and amend the load sheet accordingly.

What You Bring

• Fluent in English (written and verbal)
• Strong attention to detail and documentation accuracy
• Ability to manage time-sensitive, high-pressure tasks
• Team player with strong communication and coordination skills
• Comfortable using technology and airline systems (DCS, telex, email, etc.)
• Self-motivated, methodical, and able to adapt to unexpected situations
• Aviation experience or 3+ months in a customer service role preferred
• Must be legally authorized to work in the U.S.
• Willingness to complete all required airline and safety training

Schedule

• Part-Time
• Varies depending on availability and seasonal demand
• Must be available on weekends and holidays as needed

Benefits

Benefits

• Pay: $23.15 per hour + Shift B Premium ($1)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Uniform Provided
• Parking Discount
• Paid Training
• Referral Bonus
• Cell Phone Plan Reimbursement