Business & Operations Support

Job Description

The ideal candidate is a detail-oriented, proactive professional responsible for managing customer end-to-end onboarding processes, supporting program management initiatives, handling personnel-related tasks, leading all AGC security enablement, and executing a wide range of administrative responsibilities. This role provides direct operational support to leadership and contributes to efficient and seamless program enablement.

Key Responsibilities

• Serve as direct support to the PMO Lead and AGC Leads
• Administer core functions, including personnel management, tracking, and onboarding/offboarding workflows
• Provide operational support across multiple programs to ensure continuity and effectiveness
• Develop, maintain, and organize comprehensive program documentation
• Prepare and deliver key performance indicator (KPI) reports for program leadership and assist with client communications
• Support ad hoc administrative tasks as needed
• Manage onboarding tasks, including clearance crossover support and coordination with resources throughout the process
• Maintain and track personnel schedules and updates
• Manage customer facility access requests and maintain equipment inventory
• Distribute and track smartcards, including monitoring expiration dates
• Facilitate resource enablement within SWA workspaces
• Run and document security calls; maintain security-related trackers
• Review security documentation, providing feedback and necessary corrections
• Proactively identify and escalate personnel concerns to program leadership
• Support the planning, organization, and execution of employee engagement events
• Coordinate and provide training on open/close procedures
• Document processes, procedures, and technical solutions while maintaining knowledge repositories for team reference

Here's What You Need

• Bachelor’s degree; or 4 years of additional relevant experience
• Experience using Microsoft Office Suite (Excel, Outlook, PowerPoint, and Teams) with overall strong computer proficiency  
• Experience as an onboarding specialist or in a similar HR or personnel-support role

Bonus Points if you have: 

• Strong attention to detail, organizational skills, and the ability to work autonomously with minimal supervision
• Customer service experience preferred
• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders

Security Requirements 

• TS/SCI with poly clearance required
• US Passport required