Assistant Showroom Manager - SouthPark

At Blue Nile, we believe that love deserves better.  We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.  From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 

Blue Nile is looking for a passionate and talented Assistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom in SouthPark Mall - Charlotte, North Carolina.  The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.

Responsibilities:

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life
• Self-motivated and able to lead others
• Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations
• Personally achieve individual sales and client activity goals
• Takes lead on customer escalations
• Finds ways to resolve, and partner, with the manager on difficult situations
• Ability to follow company directions and adapt to new initiatives
• Team player and committed to maintaining our professional and friendly environment with team members and clients
• Special process expert
• Aware of current trends in jewelry and the competition
• Maintains store standards and protects the brand
• Manage daily, weekly, monthly KPIs and team progress to plan

Requirements

• 3+ years of customer service/sales background
• Jewelry experience is not required, but preferred
• Prior management experience in retail
• Proven track record of increasing personal sales volume
• Effective communication skills both written and verbal
• Embraces technology and implements new systems seamlessly
• Strong sense of urgency and bias for action
• Ability to make decisions quickly and accurately
• Proficient in Microsoft Office
• Effective time management
• Willingness to learn
• Strong collaborative and interpersonal skills
• Passion for training sand learning and executing against timelines and goals.
• Demonstrates the ability to build and maintain strong client relationships with tangible metrics

Benefits

The hourly pay range for this job is $20.00 - $27.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.