Porto, Portugal

German Customer Support - LIS6

ContractCustomer Support Agent

Posted: 04/09/2023 · Last checked: 12/10/2026

Job description

Quoted in full from Cross Border Talents's job posting. Gavroche does not edit it.

Customer Support representative.

Answering customer questions and executing orders in the first contact around the entire Service Retail

Assist with phone banking ID and T-PIN & Postbank app setup.

Card blocking/unblocking/exchange Recording of phishing cases

Acceptance of payment transaction orders

Product information

Recording of complaints

If necessary, also sale of products/services (not at the moment).

Requirements

Good linguistic expression in German (C1+);
Conversational English skills (B1+);

Active listening;

Enjoy customer service;

Willingness to solve even difficult cases in the first contact;

Resistance to stress.

Benefits

Competitive Salary

Investment in Training

Relocation Package

Meal allowance

Opportunity to grow your career

Big multinational company, with a friendly international team

104 open roles like this one; at most three per employer shown.

4% fully remote · 0% hybrid · 96% do not say

Of 103 adverts. An advert that does not state a work mode is counted as not saying, not as on-site.

274 open, including roles outside Portugal.