Team Leader of Operations and Support Team

Responsibilities

Team Management and Coordination:

• Coordinating the daily work of the Operations and Support Team.

• Conducting periodic performance evaluations for the team's operational activities and direct reports.

Administration, Systems, and Automation (Including AI):

• • Providing comprehensive administration of trading systems.

  • Identifying areas for optimization and actively implementing automation into the team's daily operational processes.

  • Utilizing artificial intelligence (AI) practically to automate operational tasks, including working in a "vibe coding" model (collaborating with AI assistants to create scripts, code, and optimization solutions).

  • Granting, managing, and overseeing access and permissions for trading systems.

  • Administering technological solutions dedicated to institutional clients.

  • Collaborating on the creation and development of applications that support automated trading and tools for OTC processes.

  Operations and Transaction Control:

  • • Executing transaction corrections, including mass corrections and corrections of trades executed at off-market prices or during technical errors.

    • Analyzing and clarifying the causes of off-market transactions and the reasons behind necessary corrections.

    Inter-group Cooperation and Customer Support:

    • • Supporting Global Customer Support departments (Retail and Institutional) and foreign branches with daily operational matters, trading conditions, and trading system queries.

      • Providing ongoing assistance in the client complaint resolution process.

      • Collaborating with other teams (including the OTC Trading Team) to create and launch new financial instruments.

      Documentation, Reporting, and Regulatory Compliance:

      • • Preparing substantive responses to letters and inquiries from regulatory bodies.

        • Assisting in the creation of cyclic order execution reports for management and regulatory purposes.

        • Developing and updating documentation related to transaction execution.

        • Cooperating in the drafting of financial instrument specifications and other documentation regarding the order execution process.

Requirements

• Experience working in a financial institution, brokerage house, or financial markets (OTC markets / derivatives / CFDs preferred).

• Experience in team management or strong leadership aptitude.

• Excellent knowledge of how trading systems function.

• A strong interest in artificial intelligence and openness to innovative working methods.

• Experience or a strong willingness to develop in operational process automation (knowledge of Python, SQL, and readiness to use AI and vibe coding for technical troubleshooting).

• Analytical skills, accuracy, and strong troubleshooting abilities in a dynamic environment.

• Fluent English (spoken and written) – essential for seamless communication with our global branches.

Our Benefits

• An extra day off on your birthday.

• An extra day off for parents.

• Private medical care and group insurance.

• Access to an e-learning platform for learning English and a dedicated benefits platform.

• Access to a wellbeing platform featuring workshops and the opportunity for private therapy sessions.