Posted by the employer · Tokyo, Japan
Freelance Trainer & Associate Consultant - Luxury Retail - Customer Experience
CXG · Tokyo · Japan
Posted: 2026/4/9 · On the employer's job feed since 2026/10/11
The advert
Quoted in full from CXG's job posting. Gavroche does not edit it.
Freelance Trainer & Associate Consultant
(Luxury Retail / Customer Experience)
Location: Japan | Engagement Type: Freelance / Project-based
Role Positioning (Please Read Carefully)
This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.
Key Responsibilities
1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.
2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.
3. Content Adaptation: Customize CXG frameworks and localize for APAC.
4. Light Consulting Support: Support workshops and provide structured feedback.
Requirements
Mandatory Requirements (Non-negotiable)
Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).
Training Experience: Experience training frontline and managers with strong facilitation skills.
Business Understanding: Ability to connect training with business outcomes.
Preferred Profile
Store manager / L&D / consulting experience preferred.
Extensive experience in the automotive industry highly preferred.
Language: Japanese & English delivery
What We Do NOT Look For
Generic trainers without retail experience or purely theoretical profiles.
Application Requirements
CV + Training portfolio + 1 case (business challenge, solution, impact)
Benefits
To be discussed during the interview.
Similar roles in Tokyo
- Professional Services Consultant · Zscaler, Tokyo
- VML & Ogilvy - Social Strategy Lead · WPP, Tokyo
- Commercial Strategy Manager · Coupang, Tokyo
- Employee Relations Consultant · Agoda, Tokyo
- Associate Consultant - Workplace Advisory - Bilingual Japanese and English · Gallup, Tokyo
- Senior Analyst/Consultant - Client Support · Euromonitor, Tokyo
25 open strategy / business consultant roles found; at most three per employer shown. Source: Direct employer job feeds (ATS) and career sites crawled by gavroche-direct.
New roles in Tokyo, last 12 weeks
- 2026/7/20 23
- 2026/7/27 19
- 2026/8/3 49
- 2026/8/10 16
- 2026/8/17 42
- 2026/8/24 34
- 2026/8/31 27
- 2026/9/7 38
- 2026/9/14 40
- 2026/9/21 29
- 2026/9/28 38
- 2026/10/5 37
- 2026/10/12 12
404 vacancies. Source: Direct employer job feeds (ATS) and career sites crawled by gavroche-direct; vacancies by their own publication week.
Other roles at CXG
- Become a Luxury Brand Evaluator in Knoxville - US · Knoxville
- Become a Luxury Brand Evaluator in the US - US · Sacramento
- Become a Luxury Brand Evaluator in Miami - US · Palm Beach
- Become a Luxury Brand Evaluator in Cabazon - US · Cabazon
- Become a Luxury Brand Evaluator in the Upper Midwest - US · Minneapolis
- Become a Luxury Brand Evaluator in Boise - US · Boise
181 open. Source: Direct employer job feeds (ATS) and career sites crawled by gavroche-direct.