SMSTR97 - Senior Analyst

Role Purpose:

• Manage, reconcile and provide senior oversight of Derivatives invoices according to process and procedure, acting as escalation point for complex or disputed items
• Meet and safeguard Service Level Agreement targets across the team's book of work
• Work on SmartStream's Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met

Typical Work Activities include:

• Use the SmartStream solution to match client data and highlight any exceptions, including resolution of complex and aged exceptions escalated by junior analysts
• Raising data exceptions and owning the investigation process through to completion, driving root-cause analysis to prevent recurrence
• Prioritising work across own and team deliverables to ensure all SLAs are adhered to
• Keeping the client fully informed of progress and liaising with brokers & banks to close any issues; leading client calls and managing senior stakeholder communication
• Work with multiple teams to provide ideas and input into improving the SmartStream solution, including requirements definition, UAT and process re-engineering
• Mentor, review and quality-check the work of junior analysts; support onboarding and knowledge transfer
• Contribute to client onboarding, new business implementation and continuous improvement initiatives

Key Skills:

• Minimum 5 to 8 years of Derivatives Product knowledge with experience in Listed or OTC Brokerage
• Strong knowledge of Investment Banking products, predominantly Derivatives
• Detailed understanding of the Trade Lifecycle
• Advanced knowledge of Excel
• Analytical problem solving skills, with the ability to resolve ambiguous and escalated issues independently
• Strong numeracy skills
• Proven experience of working in an SLA-driven environment, including SLA ownership and reporting
• Substantial working experience in a data reconciliation or data matching role
• 5+ years of experience working in the Banking/Finance industry
• Experience of working in a Software House or Development centre is good to have
• Familiarity with project methodology is good to have
• Experience coaching or supervising junior team members

Desirable Skills:

• Minimum 5 years of Derivatives Product knowledge with experience in Listed or OTC Brokerage
• Sound knowledge of Investment Banking products, predominantly Derivatives
• Detailed understanding of the Trade Lifecycle
• Excellent knowledge of Excel
• Analytical problem-solving skills
• Good numeracy skills
• Experience of working within an SLA environment
• Working experience in a data reconciliation or data matching role
• 5+ years of experience of working in the Banking/Finance industry
• Working knowledge of AI assistants such as Claude, including effective prompting to summarise invoice documentation, draft client correspondence and interrogate large reconciliation datasets
• Comfortable using AI tools to automate repetitive analysis and exception triage, with sound judgement on when output must be independently validated before client use

Knowledge of Clearing, Settlement (SWIFT interpretation – MT Series messages) and Custody domain knowledge will be preferred.

Knowledge of BC&E (Brokerage, Clearing, and Exchange) expense categories of asset classes like Equities, Commission Sharing Agreements, Custody, Clearing, Settlement of multi-asset classes, global securities market structure, and accounting. Data analytical skills are a must.

Demonstrable use of AI tools in a working environment — whether for data analysis, documentation, client correspondence, or process automation — will be viewed favourably and carries additional weightage in the selection process. Equally valued is a clear appetite to learn, adopt and build on these tools as they become embedded in the way the team works.

Requirements

Experience:

• Excellent communication skills, both written and verbal, including confidence presenting to senior client stakeholders
• Effective prioritisation across competing deliverables
• Ability to build and sustain strong relationships with clients, brokers, banks and internal stakeholders
• Focus on delivery and customer service
• Team worker with the ability to lead by example and support less experienced colleagues
• Calm, methodical approach to problem solving under pressure

Equality Statement: SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.